If a customer's service fails, he or she shall endeavor to determine if he or she has blown fuses, tripped breakers, or his or her equipment is at fault before calling the District. In the case of a communication system outage, the customer's first inquiries should be directed to his or her service provider(s). If representatives or technicians from the District are sent out at the provider's request, and it is determined that the customer's equipment or service provider is at fault, the provider may be billed for all costs associated with the work.
